Privacy Policy

1. What information do we gather?

1.1 Hosker Haynes Auctioneers Limited ‘We’ gather information that relates to, and can identify you (e.g. your name and address) and information that does not identify you (e.g. a visitor’s behaviour patterns when they visit our website). We collect information that does not identify you to evaluate our site and ensure that our site and services run properly.

2. How do we gather information?

2.1 Information is gathered in two ways:

(1) indirectly (e.g. using website technology); and

(2) directly (e.g. when you sign up to receive information on our sales or use our online services).

3. Use of your information

3.1 We might use your personal information to:

(1) remember you when you visit our website and track your browsing patterns by using cookies. You can prevent this; section 5 deals with this in more detail.

(2) ensure any products or services you use are correctly administered.

(3) contact you by email, mail or telephone to let you know about any of our products, services or business activities if you give us permission.

(4) ensure materials on the website are presented in the most effective manner for you and your computer.

(5) collate and log numeric internet addresses to improve the website and to monitor website usage.

3.2 If you have registered to use any of or services, we will use the information you provide to keep you updated on those services unless you tell us otherwise.

4. Accessing and updating your personal information

4.1 You can contact us to advise us of changes in your personal information, by emailing us at or by writing to us at Hosker Haynes Auctioneers Limited, 4 Bath Mews, Bath Parade, Cheltenham GL53 7HL

4.2 If you have registered to receive marketing from us by email, to stop this, please reply STOP to the last message you received.

4.3 You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please send an email to There may be an administrative charge for providing a copy of this information.

5. Cookies

5.1 A cookie is a small piece of information that is placed on your computer when you visit certain websites.

5.2 We use cookies to:

(1) remember you when you visit this website to keep track of your browsing patterns and to build up a profile of how you and other users use the website.

(2) make our website work as efficiently as possible.

(3) administer services we provide to you and other users.

5.3 Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.

For more information on our cookie policy please visit

6. Security

6.1 The password you provide when registering with the website is encrypted to ensure protection against unauthorised access to your personal information.

6.2 We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of the website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures to protect the security of your personal information.

7. Disclosing your information

7.1 We may disclose your personal information if we are approached by a potential buyer of our business, if we required to do so by law or in good-faith believing such action is necessary to comply with the law.

7.2 We do not share your personal information with third parties.

7.3 We never sell personal information, or pass it to third parties for marketing purposes without your permission.

8. Where we store your personal information

8.1 The personal information that we collect from you will not be sent and stored outside the European Economic Area (“EEA”).

9. Changes to this Policy

9.1 If we change our Policy, we will post the changes on this page. Please check the website regularly for any changes to this Policy.

10. If you don’t feel we’re adhering to this Policy, what should you do?

10.1 If you believe that we have not adhered to this Policy, please notify us by email at and we will try to solve the problem promptly.